PROPERTY MANAGEMENT FROM PEOPLE WHO CARE

(BECAUSE YOU DESERVE IT)

11 CRUCIAL PROPERTY MANAGEMENT SERVICES WE’RE PROVIDING YOU

#1. THE MOST THOROUGH TENANT CHECK YOU’LL RECIEVE

+ 1 Form tenancy application

+ 100 points of ID

+ Employment status check and pay slips reviewed

+ TICA – National Tenancy Database

+ Character and employment reference checks

+ Minimum 12 months rental history provided

+ Affordability check

+ Google and social media checks

#2. TENANCY DOCUMENTS PREPARED AND LODGED

+ We use DocuSign for speedier lease agreements

+ Payment requested 24 hours from approval

#3. ANNUAL RENTAL MARKET REVIEWS & PROPERTY MARKET APPRAISALS

#4. LANDLORD ONLINE PORTAL ACCESS 24/7

+ Financial statements and receipts

+ Account balance

+ Expenditure report

+ Maintenance Manager

#5. THE MOST THOROUGH ROUTINE INSPECTIONS

+ Detailed property condition reports including photos showing condition of the property

#6. COORDINATE RENOVATION, REPAIRS AND MAINTENANCE SERVICES

+ State of the art digital key tracking system ensures we know where your keys are at all times

+ Cloud based maintenance tracking system ensures jobs are quoted, approved and done

#7. PAY ON YOUR BEHALF LEVIES AND RATES

#8. INSURANCE CLAIMS PROCESSING

#9. RENT COLLECTION AND BANKING

+ Tenant direct debiting and receipting of rent, weekly, mid-month or monthly release of funds

+ Detailed monthly or bi-monthly statements plus your EOFY statement

#10. WE’RE THE COMPLIANCE EXPERTS

+ Smoke alarm compliance check

+ Water compliance check

+ Pool compliance check

+ General safety compliance check

+ Building liability check

#11. ADDITIONAL SERVICES

+ Introduction to our panel of preferred lawyers, accountants, mortgage brokers and financial advisors

+ Access to depreciation specialists for tax time

+ Access to virtual furniture staging and photoshopping of images for marketing purposes

+ FREE access to our in-house property stylist

WHY WE CHANGED TO HUTTON & HUTTON
We changed to H & H because our three properties were being ‘looked after’ by an enormous team of people and every time we rang to discuss what was going on, we got shunted around from one person to another and it seemed that no-one had a clue what was going on. Here at H & H, we deal directly with Coleen, and feel so safe in the knowledge that her property management experience is second to none when it comes to changes in legislation and all the other innumerable boxes that have to be ticked when you’re a landlord.
Landlords of multiple properties

I switched to H & H
I switched to H & H because the onsite manager for my Teneriffe woolstore property was achieving well below my expectation in terms of weekly rent. It was an easy changeover and H & H made my apartment stand out head and shoulders above the rest with the way they married the images and the words to create a story that really appealed to prospective tenants. It was so different to the usual, ‘This 2 bed, 2 bath apartment is in the perfect location, blah, blah, blah.’ Same old, same old! H & H got so much enquiry, and my apartment was rented for $50pw more than the exact same apartment next door.
A. Moore, Teneriffe

Changed from onsite manager to H & H
I wasn’t impressed with the way the onsite manager marketed property, because I believe that’s part of the equation on how to get the top price for my apartment which is why I switched to Hutton. So glad I did, they found a great tenant in a short time frame and for the money I wanted. Very happy with the end result.
L. & W. Fox, Teneriffe

I changed over to H & H for better exposure!
I changed over to H & H for better exposure! I knew they excelled in marketing, and my apartment needed to be leased for a short rental period in a very tough market. I must admit though, I was a little bit doubtful about joining a boutique agency, because with less people on staff I wondered if I’d get emails and calls returned quickly. But I have to say, my worries were quickly allayed when H & H took over. They couldn’t be more responsive, and our interactions are always super professional.
A. Bazdah

SERVICE GUARANTEE

This is our commitment, because you deserve THE BEST.

In the event we don’t deliver on our promise or you feel we have missed a step in our process, then your management fees for the calendar month will be REIMBURSED IN FULL (and there will be no raised eyebrows from our end!)

+ Reporting – We guarantee to provide all Exit, Entry & Routine Inspections to you within 24 hours of the inspection being conducted, Monday to Friday.

+ Annual market opinion – Each year we will conduct a FREE appraisal on your home to show how your property’s performance is tracking in respect to yield and capital growth. We understand the importance of being kept up to date with ALL the different aspects of your property.

+ Solutions not problems – lf we contact you with an issue or concern that relates to your tenant or property, we guarantee that we’ll always provide you with a solution or recommendation at the same time.

+ Plan ahead – Within 24 hours of receiving an intention to leave from your tenant, you will be advised of your options (whether to increase rent, when to go to market). At this time, we will conduct a pre-exit inspection to advise of any maintenance to ensure a smooth transition to the new tenant.

+ Good news calls – Maybe in the past you’ve dreaded receiving a call from your property manager. With us you won’t – we love giving good news calls and we guarantee that you will receive them from us. Not feeling the love? Let us know.

+ Communication – We guarantee to respond to all messages within 24 hours, Monday – Friday.